Client Communications and Support

To better support our clients, Imprimis has deployed a secure customer-centric, online communication and collaboration space, i2Portal.  It's a unique online support solution that allows Imprimis to tailor client communications as well as provide direct customer support.  Clients will be able to directly access the status of their projects, retrieve files and submit detailed support tickets.

The client portal is secure and each Imprimis client will only see their data, documentation and support tickets.  Each client will be required to have their own login credentials, and 2-factor authentication will be implemented.  The i2Portal is fully customizable so it can be configured to the unique needs of each business or organization.  Clients will be able to optionally access, view, download or upload files based on the configured permissions & workflows that Imprimis establishes for the client.

Direct Connection with Imprimis

Because a NIST/CMMC assessment involves many intricate communications and requires continual collaboration between a cybersecurity service provider and a customer, the need to establish a dynamic "Private Intranet" between the parties is key. This allows each project page, file directory, messaging window, or support ticket to be visible only to those who are assigned or authorized to view the content or files.

Key Security Features

    • Data Encryption: The portal uses AES encryption with a 256-bit key for data at rest, ensuring that unauthorized access is extremely difficult.
    • Access Controls: Strict access controls are implemented to limit user permissions, reducing the risk of unauthorized access.
    • Audit Logs and Monitoring: Detailed logs are maintained to track user activity and respond to security incidents quickly.
    • Data Segmentation: Each customer's data is logically separated to prevent accidental exposure and unauthorized access.
    • Two-Factor Authentication (2FA): This adds an extra layer of security during login.
    • HIPAA-Compliant: Both the messaging system and encrypted file storage are HIPAA Compliant to ensure compliance with privacy standards.
    • Permissions:  Role-based permissions to control access to sensitive information.
    • Security Updates: Regular security updates and audits to maintain a secure environment.
    • File Level Security: File transfer features with options for password protection and expiration settings to enhance security.

Client-Facing Features

    • Client Portal Login: Includes 2FA Authentication. 
    • Customizable Dashboards: Clients can view personalized dashboards with relevant information, products, and content. 
    • Secure Messaging: A secure platform for sending and receiving messages with clients, keeping communication organized. 
    • File Exchange: A secure, streamlined way to share and collaborate on files, ensuring sensitive information is protected.
    • Client Onboarding: Tools to streamline the client onboarding process, such as forms and automated actions.

Clients will be encouraged to utilize their i2Portal to support the management of tasks during the cybersecurity compliance process and also throughout their sustainment activities that will continue.

No matter your size or sector, we meet you where you are and take you where you need to be.